Shipping, Returns & Refunds

Shipping

All orders will be sent out by DPD as I believe this is the best option for it to reach you safely and quickly. Items are tracked every step of the way from me to you and they have a good insurance option. The cost of this will be covered by Beside Me Always. 

Our Promise

At Beside Me Always, every piece is made with love, care, and meaning. I carefully check each order before it's created, after it's made, and again before it’s packaged, so you receive a piece that’s perfect.

As each item is handcrafted and personalised, returns are only accepted if:

The item is faulty or damaged

The item does not match your order

Returns

Please check your jewellery upon arrival.
If you believe something is wrong, email me at help@besidemealways.co.uk within 30 days of receiving your order. Include:

A clear photo of the issue

A brief description

Your order name or number

If something has slipped past my checks, I’ll do everything I can to put it right.
Unfortunately, I’m unable to help if more than 30 days have passed.

Refunds

Refunds are only possible if your order is cancelled before I begin work on your piece.

To cancel, please get in touch as soon as possible.
Due to quick turnaround times, I may begin your piece shortly after you place your order, so don’t delay if you change your mind.

A Personal Note

I know how special and sentimental these pieces are. You have my word that I’ll always treat every situation with care, respect, and fairness.
This small business is built on trust, kindness, and word-of-mouth, and your happiness matters to me deeply.